PAT: YOU GET INTO A FENDER
BENDER AND YOUR CAR HAS A FEW
SCRATCHES THE ONE YOU THINK NO
BIG DEAL UNTIL THE AUTOBODY SAYS
IT WILL COST MORE THAN $16000.
THAT HAPPENED TO A WINDSOR HILLS
SENIOR.
SHE CALLED TO ON YOUR SIDE.
KRISTINE LAZAR WENT TO HER AND
YOU HAVE THE STORY.
WE WENT TO IT AND IT DOES NOT
LOOK LIKE $1,616,000 WORTH OF
DAMAGE.
THE COST TO FIX THE CAR ISN'T
BAD ENOUGH, WHEN SHE ASKED THEM
TO STOP THE WORK AND GET HER CAR
BACK, SHE WAS CHARGED A
RIDICULOUS AMOUNT OF MONEY.
YOU HAVE TO LOOK CLOSE TO SEE
THE DAMAGE FROM A SLOW SPEED
FENDER BENDER ON HER SUV.
I BARELY SEE ANYTHING.
ONLY WHEN WE ZOOMED IN COULD WE
SPOT THE SCRATCHES ON HER
BUMPER.
A LITTLE BIT OF A CRACK HERE,
A LITTLE SCRATCH HERE.
AND YET, WHEN SHE TOOK IT INTO
THE AUTOBODY SHOP, THEY TOLD HER
IT WOULD COST MORE THAN $16000
TO FIX.
WHY DID YOU CALL US?
BECAUSE I FELT HELPLESS.
REPORTER: SHE ORIGINALLY BROUGHT
MERCEDES TO A DIFFERENT SHOP,
ONE RECOMMENDED BY HER INSURANCE
COMPANY PRINT SHE WAS GIVEN AN
ESTIMATE OF ABOUT $800.
SHE DECIDED TO GO TO THE
AUTOBODY SHOP THAT HER MERCEDES
DEALER USES.
HERE AT AW COLLISION, THEIR
ORIGINAL ESTIMATE WAS $1100.
THAT WAS THE ONLY PAPER THEY
GAVE ME AND I SAID OKAY.
REPORTER: TWO WEEKS PAST AND SHE
CALLED THE CHECK-IN.
I SAID HOW MUCH IS IT AND HE
SAID 16000.
I SAID WHAT?
ARE YOU SURE?
ARE YOU TALKING ABOUT THE RIGHT
CAR.
REPORTER: SHE COULDN'T BELIEVE
IT.
NEITHER COULD WE.
SHE TOLD AW COLLISION TO SEND
HER A NEW ESTIMATE IMMEDIATELY.
THEY INCLUDED THESE PHOTOS.
THEY HAD TAKEN THE TAIL
LIGHTS OFF AND OPENED THE TRUNK
IN THE BACK.
REPORTER: SHE TOLD AW COLLISION
TO STOP WORKING ON HER SUV.
YOUR INSURANCE COMPANY IS
PAYING FOR IT.
I SAID I DON'T CARE.
REPORTER: THAT'S WHEN THEY TOLD
HER SHE WOULD HAVE TO PAY
OUT-OF-POCKET TO HAVE THE CARPET
BACK TOGETHER.
THE COST, $3900.
WHAT DO YOU THINK THEY WERE
DOING.
I THINK THEY SAW A LITTLE OLD
LADY THAT FIGURED YOU GOT A
MERCEDES AND INSURANCE AND THEY
WILL PAY FOR.
REPORTER: TO ON YOUR SIDE WENT
DOWN TO AW COLLISION AND WE WERE
TOLD WE HAD TO CONTACT THE
MANAGER OFF-SITE.
HE GOT BACK TO US IMMEDIATELY
AND OFFERED TO REFUND HER $3900.
WE GOT HER HER MONEY BACK.
IN A STATEMENT THE COMPANY SAID
AW COLLISION WILL NEVER PERFORM
WORK THAT IS UNNECESSARY OR THAT
WILL NOT BE PAID FOR BY THE
INSURANCE COMPANY.
ALTHOUGH SOME SHOPS AND INSURERS
WILL CUT CORNERS, THAT IS NOT
HOW WE DO BUSINESS.
LEWIS THINKS THE WAY THEY DO
BUSINESS IS BY OVERCHARGING HER.
THEY ALSO SAID WHAT CAN APPEAR
AS MINOR DAMAGE MAY BE MUCH
WORSE WHEN THEY OPEN THE CAR UP.
THEY WANTED TO DO NEARLY 90
HOURS OF LABOR.
WHEN I ASKED HIM HOW COULD BE
$16000, I WASN'T GIVEN A
STRAIGHT ANSWER.
SHE DID GET HER $3900 BACK BUT
SHE STILL HAS THE SCRATCHES ON
HER CAR.
AT THIS POINT SHE SAID I DON'T
THINK IT'S THAT BAD I'M NOT EVEN
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