Hey guys, welcome back.
I've got a rant video for you today.
First up, I'm going to rant at you about Progressive Insurance.
I just had the worst experience with them.
I mean, completely over the top.
I've got all the receipts.
So, let me go ahead and share that with you.
A little back story, one of my good friends is an insurance broker so anytime I can give
him my business, I do.
I've already switched my homeowners insurance to him, and I've done other things with him.
He told me he thought he could save me money on car insurance by switching me from State
Farm to Progressive.
I've been with State Farm for like 16 or 18 years.
I've been with them for a really long time, so I didn't think anybody could touch the
rates that I had with State Farm.
But I said, "Sure, okay, let's go ahead and look at what we can do."
He's like, "Okay, here, I'm able to save you this amount of money so let's go ahead and
switch you."
So, I'm like, "Alright."
I didn't cancel my State Farm, but I did go ahead and give him my credit card over the
phone to pay for the Progressive plan, which was $940 for six months for two cars.
I got the documentation from him and started looking over everything and I'm like, "Wait
a minute.
It's not the same coverage.
My husband is very specific about what coverage he wants on the cars."
I said, "Look, it has to have these features or I can't use you."
He tried to work it out, but he's like, "I can't actually give you what you need.
You're going to have to stay with State Farm."
I'm like, "Okay, no problem.
Just go ahead and refund my credit card."
He's like, "Okay, sure."
He reached out to Progressive to go ahead and get that done and they refused.
Now, this happened on March 6th.
We canceled the same day, March 6th, but unfortunately Progressive is like this big machine and I
don't want to say they're too big to fail because they obviously failed in this case,
but they have like a million departments and none of their departments talk to each other.
This is what caused the problem.
Even though this happened on March 6th and I canceled on March 9th ... I'm going to have
to ... I have all my notes so I don't want to screw this up, so I'll read it to you.
On March 6th I received a bunch of emails from Progressive saying, "Welcome to the Progressive
family.
Make your account.
Blah, blah, blah."
I'm like emailing my broker saying, "Hey, I canceled.
Why am i getting these?"
He's like, "Just ignore them.
It's just their system.
They have this whole email drip thing that comes out so it's going to send you a million
emails."
I'm like, "Okay, no problem."
Then on March 9th, this is like three days after I canceled I received an email from
Progressive saying that they were sending me out two snapshot devices for both of my
cars.
I'm like, okay.
I reach out to my broker and I say, "Hey, this is happening."
He's like, "Oh, just ignore them.
That's not gonna happen."
Alright.
So, I went ahead and ignored that and then on March 10th I received an email from Progressive
stating that they would refund me, but they wouldn't refund my credit card, they would
send a check, and that they were really sad to lose my business.
Whatever.
I don't really think anything of it because I'm like, "Alright, well this is gonna get
worked out."
Then on March 11th I received an email from Progressive stating that my policy was canceled
on March 6th.
They also acknowledged again that they needed to refund me the $940.
I've got two emails stating this.
I don't remember the exact date that the snapshot devices arrived, but immediately when I got
them from my mailbox I wrote return to sender on them, I gave them to my mail person and
she took them back to USPS.
They went back immediately.
I didn't keep them, they didn't come in my house, they didn't stay overnight, they just
immediately went back.
I had called my broker to let him know, "Hey, I got the boxes, I wrote return to sender
on them, I gave them to my mail lady.
They went back."
He's like, "Okay.
No problem."
For the next several weeks I kept contacting my broker saying, "Hey, I don't have my refund.
Where's my money?"
He kept calling Progressive and they kept saying, "Oh, it'll come soon.
It's gonna come in a day.
It's gonna come in a day."
They were basically feeding him a line of bullshit.
Finally, on March 21st, and keep in mind this all started on March 6th, Progressive said,
"Oh, we just now mailed out your refund check."
I'm like, "Alright."
A little irritated at this point.
On March 28th, I finally got the check in the mail.
I gave it to my husband to deposit and so on March 30th I got an email from Progressive
stating that I owed them $100 for the snapshot devices.
I immediately contacted my broker and said, "Hey, now they're telling me I owe them money
for the snapshot devices and I didn't keep them.
I mailed them back."
He's like, "Oh, just disregard that.
That's just their system."
Alright.
Fine.
Later on the day of March 30th I received an email from Progressive stating, "Thank
you for returning your devices."
And that they'd removed any device charges.
I was like, okay, so they said they got the devices, they removed the charges.
No big deal.
On March 31st, so three days after I deposited my check for $940 for my money, which they
should have never had for as long as they did, Progressive did a stop payment on that
check.
That caused my bank, which is Chase Bank, to charge me an additional fee of $12 for
a bounced check.
Even though it shouldn't have happened.
I obviously called my broker, was furious, and said, "This just happened.
We need to fix this.
I want my money now."
He was furious because he's like, "There's no reason they should have done that."
When I hadn't heard anything back and I was really angry, I finally started tweeting at
Progressive on April 3rd because I wasn't getting the response that I wanted from my
broker, I wasn't able to get any sort of resolution and at this point it had been almost a month
that they'd had my money, which they shouldn't have had in the first place.
In between all of this I had to pay to renew my State Farm car insurance, so I was already
out money twice.
I was very frustrated at this point.
On April 3rd somebody from Progressive named Shannon said that they would refund my $940
back to my credit card.
They also said they would reimburse me for the $12 for the bounced check fee, and to
disregard any check that came in the mail.
I said, "Okay, sure.
I can do that."
On April 6th I received a bill in the mail from Progressive stating that, "Hey, you need
to pay for the snapshot devices."
I'm like, "What the fuck?
For one, I returned them.
Why are you telling me I need to pay when I also already have an email from you stating
that you got them back and that you removed the fee.
What is going on?"
This is a case of their multiple different departments not talking to each other.
On April 6th, also the time that I received the bill for the snapshot devices, I tweeted
at Progressive again and said, "What is wrong with you people?
Give me my money.
It has been a month.
I also just got a bill for these devices.
I have all the receipts saying that you guys got the devices back from me.
What is going on?"
I told them that you guys are being ridiculous.
They're like, "Oh, you should disregard the bill you got in the mail.
That's just from the snapshot devices.
You don't actually owe that money because we did get them back.
Alright, fine, well what the fuck?
I keep checking my bank everyday while this is going on because they said they were going
to refund my credit card.
Refund never came through.
Finally, on April 7th, which was a Friday, the refund showed up on my credit card.
I'm like, "Yay."
Alright, so when am I actually going to get the refund for the $12?"
I didn't get that until April 13th.
The entire time this was going on basically the only way I got help was by bitching at
Progressive on Twitter.
My broker basically kept getting the runaround from people inside Progressive, I couldn't
get anybody to get me any help via email, so I thought the whole thing was ridiculous
and crazy and I couldn't believe there are people who actually love Progressive and recommend
them.
I would not recommend Progressive to anyone because I feel like what I went through was
a nightmare.
They should never had held on to my $940 for over a month.
Alright.
That is my rant about Progressive Insurance.
People kept asking me to review Juvia's Place.
I kept looking online and I saw lots, and lots, and lots of bad reviews for their customer
service.
One of my good friends, Aranza, had a really bad problem with their customer service because
she ordered from them and she told them, "Hey, I have an extra long address.
When you print out the shipping label for my order you need to make sure you don't cut
off part of my address or I won't get my package."
They never really acknowledged her about this.
No, they did acknowledge her about this, but they said, "Well, if you put in the right
address it should be fine."
She's like, "Okay."
Well, she never ended up getting her package because they didn't print out the order.
It basically got lost for awhile and when it finally got somewhere close to here USPS
post office, because she happens to know somebody who works in the post office they happened
to see the package and it was for her, that's the only way that she got it.
The label was cut off her address so she would not have been able to get it through her normal
mail carrier.
Totally crazy.
Especially considering that when she reached out to Juvia's Palace they're like, "We can't
do anything to help you."
I wasn't really wanting to order from this company because of this experience.
Then, back in February I saw that they were going to be in HauteLook, so on February 21st
I placed an order on HauteLook for the Masquerade Palette.
On March 6th I received a UPS shipping notification that Juvia's Place had shipped out my palette.
The palette never shipped.
When I went and checked the UPS label it said that the label was created on March 2nd, but
then it didn't do anything.
It just sat there and didn't update for weeks and weeks.
On March 16th, I called HauteLook and said, "Hey, this isn't updating at all, where's
my palette?
My friends who ordered from the sale have already received their palette."
A lot of people I knew received their palette between March 6th and March 10th.
When I spoke to the people at HauteLook they told me, "Well, it's not considered late until
March 26th, so call back then."
I set a note in my calendar so I would call back.
I called them on March 28th and they told me that everybody else's palette had shipped,
but they didn't know why mine hasn't shipped.
I said, "Well, it's never updated.
It still says March 2nd in UPS."
Juvia's Place chose not to ship it.
I don't know why, but there was something going on.
I basically sat on the phone until I could get a manager.
The manager took pity on me and said, "Okay, I'm going to escalate your case.
We're going to try to get ahold of Juvia's Place to find out what's going on."
They told me they'd be back in touch in three to five business days, which kinda made me
roll my eyes because at this point it'd been over a month.
I originally ordered on February 21st, it was now March 28th.
On March 29th I called back and I asked for a manager and this person said that they would
reach out to the brand and see if they could get a response.
They tried multiple times to reach out to the brand and get a response and they couldn't
get a response.
On April 1st HauteLook offered to issue me a refund and said they were going to keep
trying to get the palette for me, but they didn't know if it would actually ever come
or not.
I said, "That's fine.
Go ahead and give me a refund.
Let's just call it done.
It's my mistake for ordering from you.
I don't want to order from you again."
At that point, the manager for HauteLook apologized to me and issued me a full refund for the
price of the palette.
I thought that would be the end of it.
On April 4th a manager from HauteLook reached out to me and said, "Hey, we're going to ship
you a new palette."
I'm like, "Alright, I'll believe it when I see it.
But, thank you."
Around April 10th the palette showed up.
The palette arrive and it actually looked like a brand new palette like nobody had touched
it, which is great.
I thought, "Okay, at that point this is going to be done."
Then, late last week the original palette, I think, showed up at my house.
It showed up in this box that had obviously been ripped open and re taped multiple times.
The palette was outside of the cardboard packaging that it was supposed to come in.
When I opened it up every single color had been swatched and it looked disgusting.
I was like, "Okay, so whoever had my original palette must have been playing with it, giving
it to other people to play with, and then finally stuck it in a box and sent it to me."
It's absolutely disgusting.
I did sanitize the palette and wiped it down.
I don't know if I'm going to throw it ... I don't really know what to do with it.
I sanitized it because I'm like, "Well, I have alcohol here, I can sanitize it."
But I'm like, "Why do they even bother to send the second palette?"
Basically, after this whole experience I decided I'm never going to order from Juvia's Place
again.
I'm not even sure I'm going to order from HauteLook again.
I've had a lot of problems with HauteLook.
Typically the problems I've had with HauteLook is that they don't package things well, so
things arrive broken.
Then when they arrive broken they can't replace them because it's a final sale thing so all
they can do is refund you.
Then I just sit there and I'm irritated because I spent money on something and I didn't get
it, or I got it and it's completely broken.
It's happened with me with some Illamasqua blushes so I'm just like, "It's not worth
it for me."
I was actually really irritated with HauteLook because I felt like they should have done
more to make the situation right immediately rather than brush me off for several weeks.
They should have fixed it right then and there, but they brushed me off and I had to basically
call repeatedly to get a manager to get anybody to help me.
Yeah, I'm not really a fan of Juvia's Place, and I'm really not happy with HauteLook.
While I'm ranting, I want to rant about makeup too.
I'm really fucking tired of people who say that you don't have a complete makeup look
unless you're wearing winged eyeliner, thick eyeliner, false lashes, all of this stuff.
I feel like if you're happy with how your makeup looks and your eyes shadow looks, that's
a complete makeup look.
If that's what makes you happy, that's fine.
I'm so sick of seeing people tell me that if you're not piling on the foundation and
the contour and the false lashes and everything else that you don't have a real makeup look
and you're not talented.
It's just bullshit.
I feel like if you want to wear no foundation, that's awesome.
If you want to wear minimal foundation that's great too.
If I didn't have rosacea I would probably not wear foundation.
Because I do, I put it on.
However, I try to go for as ... Right now, I'm trying to do as minimal foundation as
possible.
So basically, just enough to cover up my redness to make my skin look god, but not cake on
a ton of foundation.
I find it really irritating that there's all these makeup police out there who want to
tell you how you're doing it wrong when you're wearing it in the way that makes you happy.
Fuck those people.
Alright, anyway, that's enough of me ranting for one day.
Please be sure to let me know what you think in the comments below.
If you found this video entertaining please give it a thumbs up and share.
If you haven't already, go ahead and click that subscribe button down below so you don't
miss my next video.
Thanks so much for watching.
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