Narrator: Hello, welcome back to Tip Top Trading where everyone is gossiping about
Paul's announcement that Anna is to lead the company's new stock
management system for the new laser-curved fruit.
Denise: Yes Anna…the new girl…she's done really well although I don't know what
experience she's got….anyway, about the hairdresser you mentioned, oh I
loved his aftershave…
Tom: I can't understand it.
I've got all the experience and all the ideas…she's just such a…
Anna: Tom.
Sorry to interrupt, I just wanted to check you're ok with me leading
this strategy for stock management.
Tom: Oh of course not.
You deserve it.
Narrator: That was a nice touch Anna.
Anna: But Tom, now you must help me.
Tom: Eh?!
Narrator: Anna!
That's not the best way to ask for help.
Remember what I've always told you about politeness?
Anna: Be polite – yes you keep telling me that.
Narrator: And if you want someone to help you, ask them, don't tell them – even
if it is Tom!
Anna: Oh right.
I'm in a bit of a panic.
I've never done this before.
I don't know where to begin.
Narrator: Well start by asking your colleagues for help like this:
I would be most grateful if you could give me some help
Please could I ask you for some advice?
I know you're busy but could you spare me a few minutes of your time please?
Go on, give it a try!
Anna: Right, thanks.
I'll try.
Erm, excuse me Tom.
Sorry about earlier.
I'm a little nervous about leading this strategy thing
and I would be most grateful if you could give me some help….please?
Tom: Of course Anna.
Why didn't you say, I'd be delighted.
I've lost count of the number of projects I've lead over the years.
Anna: Great, thanks.
So…where do you think I should begin?
Tom: Give me a few minutes and I'll find some of the excellent work I did last
year.
You'll just need to copy it really.
Hold on…
Paul: Ah Anna…just popping out for some biscuits….err, how's the stock
management strategy coming along?
Anna: Oh very good Paul….actually, please could I ask you for some advice?
Paul: Yes of course….although I don't know if I'll be much use!
Tom: …now where did I save those damn documents?…
Anna: I'm very grateful for this opportunity but I'm a little unsure of where to start.
Tom is looking for some his old work but…
Paul: Really?!
To be honest, this isn't Tom's speciality.
At a time like this I would ask Denise.
Anna: Denise!?
Paul: Yes…she may only be the office assistant but she always has words of
wisdom.
Right…custard creams of chocolate digestives?
Anna: What?
Paul: Biscuits?
Anna: Oh…custard creams please.
Err, Denise, I know you're busy but could you spare a few minutes of your time please?
Denise: Of course Anna, always happy to help you.
Anna: Well you know the stock management control system?
Denise: The one you've now got to work out…well done for getting that!
Anna: Thanks.
I really don't know where to begin.
It was OK writing it down for Paul but how do I put it in to practice?
There's just too much to do!
Denise: Calm down Anna.
You'll be fine.
The first thing you need to do is to look at our current system.
Anna: Look at our current system.
How do I do that?
Denise: Easy!
Just take the lift down to the warehouse and speak to Mr Ingle and
then write down what you find – and draw up an action plan of tasks you
need to do – like a shopping list – I'm very good at those.
Anna: Go and see Mr Ingle?
Oh do I have to.
Denise: He's ok really Anna.
If you approach him in the right way he won't bite
your head off!
Anna: What?
Bite my head off!
Oh…well, if he won't bite me…then I suppose I
should go and see him.
Thanks for your advice Denise, I could kiss you.
Right, I'm going to go and see him right now.
Narrator: Make an action plan!
A good idea.
Well done Denise, you're smarter than you look!
And well done Anna, you eventually got the help you needed by
using these phrases: I would be most grateful if you could give
me some help Please could I ask you for some advice?
I know you're busy but could you spare me a few minutes of your time please?
Remember, if you're stuck for ideas just ask for help…but maybe not Tom,
I wonder how he's getting on?
Tom: Here Anna, I've got them.
Look, all my ideas from my last stock control project…pages and
pages of them.
Just copy these, they're brilliant.
Anna?
Anna!
Paul: …too late, I've just seen her in the lift.
Fancy a custard cream Tom?
Narrator: So Anna is off to speak to the prickly Mr Ingle.
Let's hope she uses those phrases to ask for help, otherwise she might
get her head bitten off – and it could get very messy!
See you next time.
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