Oh eleven days ago I was involved in an automobile accident on 95 south the guy
came up right behind me hitting my car and actually pushed my car into the
truck in front of me as you can see the light is busted up in the front and this
is my story about how bad USAA insurance is I am still dealing with
this you know this is the back damage here as you can see he crunched it up
pretty good you know unfortunately he you know did admit fault there wasn't
any question about that you know the police came out and when I found out he
had USAA insurance I thought well you know that's that's great I've heard
they're really good and they you know should take care of the claim well 11
days later I have not gotten a rental car they have not taken care of anything
and just saying they're still continuing the investigation to determine fault
well it's pretty clear-cut even including according to the police you
know he was you know given a citation for hitting me my poor car it is only a
year old my poor cross track as you can see he
really he can't really see underneath there he really damaged the exhaust it's
not really safe to drive at this point I need a rental car and they are not
helping me out with that at all 11 days later and I keep calling and I'm not
getting anywhere I'm very disappointed in the customer
service that I am receiving from USA I always thought you know heard that they
were good but maybe because it's the other person's insurance I don't know
but this is what I'm doing once I got a car that I can't drive and uh there's
not even anybody to come out to assess the damage yet much less be in the shop
or get me a rental or anything as this progresses when I finally am able to get
a response from them I will update in the description section below of what
the outcome is if their acts are going to take care of my car the extensive
damage here to the back my card
ridiculous and the muffler is about to come off crushed in it's the mustard
completely crushed in and crimped off and first just not drive alone it's just
not drivable so we'll see what happens eleven days so far
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